British Airways Holidays captures the moments that make a holiday.
Overview
“Reevoo has been an invaluable vehicle to provide us with actionable insights, and Experiences is a great way to see our customer’s real memories.”
Catherine Onions
Head of Customer Service and Quality, British Airways Holidays
British Airways Holidays is the tour operating arm of British Airways, featuring more than 12,000 hotels in popular destinations across the globe.
British Airways Holidays partnered with Reevoo in 2016 with an initial focus on activating Google Seller Ratings and using insight from Ratings & Reviews to quality control its product range.
After seeing the benefits of harnessing customer advocacy, British Airways Holidays rolled out Reevoo’s Experiences product in 2017 to help build an emotional connection with its customers using the happy memories that make a perfect holiday.
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