LONDON, UK – User-generated content collection platform Reevoo has partnered with SentiSum, the customer insight as a service platform. Together they will offer review summarisation, enabling brands to draw insights and improve their offerings. By monitoring their sentiment score and seeing what consumers are saying, both positive and negative, brands will be able to build better relationships with their end users.
SentiSum’s machine learning and natural language processing capabilities analyse and distil the most relevant customer feedback, distinguish between positive and negative sentiment, suggesting improvements accordingly. Combined with Reevoo’s existing analytics tools, this will allow brands to really harness the true voice of their customers across their entire business.
Edwin Bos, Reevoo’s chief innovation officer, can’t wait to see how far this new partnership can go.
“Reevoo has always focused on collecting market leading quantities of high quality and structured content. Partnering with SentiSum, who are very aligned with our way of working, will reinforce how vital customer opinions are to businesses.”
Sharad Khandelwal, co-founder and CEO at SentiSum, said:
“We created SentiSum to make it easy and convenient for brands to better understand their customers and take timely customer-centric decisions. This partnership exemplifies Reevoo and SentiSum’s shared vision and commitment to leverage cutting-edge technology to uncover true voice of the customer.”
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About Reevoo
Millions of shoppers use Reevoo to make better buying decisions in their everyday lives. Hundreds of brands all over the world use our solutions to get a better idea of what makes their customers tick.
It’s our transparent and independent approach that makes the difference – we believe honest communication between brand and shopper is better for both.
Reevoo was started by Richard Anson, Ben Griffiths and Guy Logan in 2005 to help customers choose what to buy – not just where or when.
Today, Reevoo is seen in more than 60 countries and in 30 different languages.
For more information, contact:
HANNAH MURRAY-SYKES, Head of Marketing, Reevoo
info@reevoo.com
+44 (0)20 7654 0350
About SentiSum
SentiSum provides a customer insights platform leveraging state of the art machine learning and Natural Language Processing (NLP) capabilities enabling brands to identify and quantify their customer’s pain points across the customer journey. By combining customer sentiment across the customer journey from every customer touch point, SentiSum’s plug and play solution can immediately help to improve customer experience and retention.
For more information, contact:
SHARAD KHANDELWAL, CEO, SentiSum
contact@sentisum.com
+44 (0) 207 859 4079